Tag: consumer behaviour

If we are faced with simple and limited choices, we may make careful decisions based on a number of criteria: in other words, we will identify various characterisitics we are looking for and see how well the various alternative products or activities meet our criteria. When we have lots of choice, however, we may be less careful or get confused.

In this Guardian podcast, the panelists discuss complex choices between many products and/or characteristics. Are people being ‘rational’ when making such choices? Is being less careful simply a rational use of scarce time? Do people really want lots of choice or would they prefer more limited choice? Can experiments where people are given choices help us to understand how people choose and how much choice businesses or government should give people? Then there is the question of producers/suppliers of products. Does choice promote competition and product development and is there an optimum amount of choice to achieve this?

The Business: Choice Guardian Podcasts, Sheena Iyengar, Julian Glover and Andrew Lilico in conversation with Aditya Chakrabortty (1/9/10)

Questions

  1. Are people ‘rational’ when they make choices? For what reasons may they not be rational?
  2. Can you make rational choices if your information is imperfect?
  3. Is there an optimum amount of choice and how would you set about establishing that optimum?
  4. How useful are experiments in understanding the process of choice? What are the weaknesses of such experiments?
  5. Should people be limited in the amount of choice they are given over medical treatment and schools?
  6. What are the advantages to other people of giving people more choice?
  7. How much does culture influence our attitudes towards choice?

Are consumers ‘rational’ is the sense of trying to maximise consumer surplus? In some circumstances the answer is yes. When we go shopping we do generally try to get best value for money, where value is defined in terms of utility. With limited incomes, we don’t want to waste money. If we were offered two baskets of goods costing the same amount, we would generally choose basket A if its contents gave us more utility than basket B.

So why do we frequently buy things that are bad for us? Take the case of food. Why do we consume junk food if we know fresh produce is better for us? To answer this we need to look a little closer at the concept of utility and what motivates us when we consumer things. The following article does just that. It reports on writings of Michael Pollan. Pollan looks at our motivation when choosing what and how much to eat. For much of the time our choices are governed by our subconscious and by habit.

“Millions of humans, while believing they govern their actions with conscious intelligence, clean every morsel from their dinner plates, mainly because their parents told them to. And we do this even if we don’t particularly like the food on the plate and even if we know we should be eating less of it. Unthinkingly, we follow a habit we would condemn if we looked at it clearly.”

You mar what you eat and the politics of Michael Pollan National Post (Canada), Robert Fulford (18/1/10)

Questions

  1. What is meant by ‘rational behaviour’? Is it reasonable to assume that people are rational in most circumstances?
  2. Is eating junk food consistent with the attempt to maximise consumer surplus?
  3. How relevant is the principle of diminishing marginal utility in explaining the amount of junk food we eat?
  4. To what extent are the problems that Pollan identifies examples of (a) imperfect information; (b) irrationality?
  5. What does people’s eating behaviour reveal about their preferences for the present over the future and hence their personal discount rate?
  6. What are the policy implications of Pollan’s analysis for governments trying to get people to eat more healthily?